Privacy Policy

This Privacy Policy describes how Rad Mobile Fleet collects, uses and protects your personal data when you visit our website or use our services. We are committed to handling your information in a transparent and lawful manner.

Who we are

Rad Mobile Fleet provides mobile fleet service and on-site truck repair. When we refer to we or us in this policy, we mean Rad Mobile Fleet. Our registered address is 5795 Av. Caldwell, Côte Saint-Luc, QC H4W 1W3, Canada. We are the data controller in respect of the personal data we collect through our website and in the course of providing our services.

What data we collect

We may collect information that you provide directly to us when you contact us, request a quote, use our contact form or otherwise interact with our website or services. This may include your name, email address, telephone number, company name, address and the content of your messages or enquiries.

When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device type and information about how you use our site. We may also use cookies and similar technologies as described in our Cookie Policy.

How we use your data

We use the information we collect to respond to your enquiries, to provide the services you request, to send you information about our services where you have asked for it, and to improve our website and the way we do business. We may also use your data to comply with legal obligations, to protect our rights and to manage our relationship with you.

We do not use your personal data for automated decision-making or profiling that has a significant effect on you. If that changes in the future, we will inform you and, where required by law, obtain your consent.

Legal basis for processing

We process your personal data only where we have a lawful basis to do so. This may be because you have given your consent, because the processing is necessary to perform a contract with you or to take steps at your request before entering into a contract, because we have a legal obligation to process your data, or because the processing is necessary for our legitimate interests (such as improving our services and communicating with you) provided those interests are not overridden by your rights.

Sharing your data

We do not sell your personal data. We may share your information with service providers who assist us in operating our website or our business, such as hosting providers or email delivery services. These providers are required to use your data only for the purposes we specify and to protect it in line with applicable law. We may also disclose your data where we are required to do so by law or to protect our rights, property or safety.

How long we keep your data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. The retention period depends on the type of data and the context. For example, we may retain contact form submissions and correspondence for a period that allows us to respond to follow-up enquiries and to establish or defend legal claims. When we no longer need your data, we will delete or anonymise it.

Your rights

Depending on the law that applies to you, you may have the right to access the personal data we hold about you, to have inaccurate data corrected, to have your data erased in certain circumstances, to restrict or object to certain processing, and to receive your data in a portable format. You may also have the right to withdraw consent where we have relied on it, and to complain to a supervisory authority. To exercise any of these rights, please contact us using the details below. We will respond within the time required by applicable law.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use secure channels when sending us sensitive information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, in the law or for other operational reasons. We encourage you to review this page periodically. Your continued use of our website or services after any change indicates that you accept the updated policy.

Contact

If you have questions about this Privacy Policy or about how we handle your personal data, you can contact us by email at [email protected], by phone at +1 514 483 2121, or by post at 5795 Av. Caldwell, Côte Saint-Luc, QC H4W 1W3, Canada.